Where are you based?
Ami Moon is based in California, USA.
Do you accept international orders?
Yes, with some exceptions. We currently aren't able to ship to Brazil, Chile, Germany, and Russia.
How do I contact you?
If you have any questions, please contact us via the Contact page.
Can I cancel my order?
We can cancel any order before it has been shipped. Note that if you get a "Shipping Label Created" notification that means it's already been processed and cannot be canceled.
I got my order and something is wrong!
If you have a problem with your item, please contact us within 7 days of receipt. If the item is incorrect or damaged, you'll need to provide a photo of that item. Before dispatching another shipment, the incorrect item will need to be sent back first.
I bought something just before a sale, can I get a price adjustment?
Sorry, there are no price adjustments made for previous purchases.
Do you accept exchanges or returns?
See our Refund & Returns Policy for more information.
Will ____ be restocked?
If a listing is still up days after it's been sold out, it's likely it'll come back and you can sign up to get notified when it's back in stock. Note that since the items are handmade, they may vary slightly from the original photos.
In other cases, some designs are one of a kind and won't be remade like the photo or the item may be limited and won't be getting restocked.
What are pre-orders?
Pre-orders allow customers to purchase an item that has yet to be released or is out of stock. Generally, that means you'll be helping to fund the production of the item. Each listing will clearly state in the title if it's a pre-order item and the wait times will be in the description. Once it's ready, it'll be shipped out.
What are made-to-order items?
Made-to-order items are products that can be made to a customer's specifications (e.g. color, size). Check the product page for more information on turnaround times.
How do I care for my crochet/knitted items?
Each listing will have care information. Most items that are made with 100% acrylic yarn can be machine or hand washed at low temperatures and dried at low temperatures or dried flat. But some items may include other materials or details which may require different care such as spot cleaning or hand washing only. All items can't be ironed or bleached.
Are your plushies safe for small children or pets?
All amigurumi (or crochet/knitted toys) and plushies are sold as collectibles and have not been tested or registered by any child safety organizations. Due to small pieces, they may be a potential choking hazard. They are not recommended for small children or pets.