FAQ

Ami Moon is based in California, USA.

If you have any questions, please contact us via the Contact page.

We can cancel any order before it has been shipped. Note that if you get a "Shipping Label Created" notification that means it's already been processed and cannot be canceled.

If you have a problem with your item, please contact us within 7 days of receipt. If the item is incorrect or damaged, you'll need to provide a photo of that item. Before dispatching another shipment, the incorrect item will need to be sent back first.

Sorry, there are no price adjustments made for previous purchases.

See our Refund & Returns Policy for more information.

If a listing is still up days after it's been sold out, it's likely it'll come back and you can sign up to get notified when it's back in stock. Note that since the items are handmade, they may vary slightly from the original photos.

In other cases, some designs are one of a kind and won't be remade like the photo or the item may be limited and won't be getting restocked.

Pre-orders allow customers to purchase an item that has yet to be released or is out of stock. Generally, that means you'll be helping to fund the production of the item. Each listing will clearly state in the title if it's a pre-order item and the wait times will be in the description. Once it's ready, it'll be shipped out.

Made-to-order items are products that can be made to a customer's specifications (e.g. color, size). Check the product page for more information on turnaround times.

Each listing will have care information. Most items that are made with 100% acrylic yarn can be machine or hand washed at low temperatures and dried at low temperatures or dried flat. But some items may include other materials or details which may require different care such as spot cleaning or hand washing only. All items can't be ironed or bleached.

All amigurumi (or crochet/knitted toys) and plushies are sold as collectibles and have not been tested or registered by any child safety organizations. Due to small pieces, they may be a potential choking hazard. They are not recommended for small children or pets.